Privacy Policy

At Arcadian Bakes, we are committed to protecting your privacy. This Privacy Policy details how we collect, use, and protect your personal information when you visit our site, use our services, or interact with us. Your trust is paramount, and we aim to be transparent about our data practices.

1. Information We Collect

We collect various types of information to provide and improve our artisan bread making, custom cake design, patisserie, catering for events, baking workshops, and cafe services. This includes:

• Personal Identification Information: This includes your name, contact details (such as email address, phone number, and physical billing/shipping address) when you place an order, book a workshop, make a catering inquiry, or subscribe to our newsletters.
• Order and Transaction Information: Details related to your purchases, such as products ordered, date of purchase, and payment method details (though we do not store full payment card numbers).
• Communication Data: Records of your correspondence with us, including inquiries through our contact forms, direct emails, or social media interactions.
• Technical Data: Information about your device and how you interact with our site, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this service.
• Usage Data: Information about how you use our site, products, and services, such as pages visited, time spent on pages, and navigation paths.

2. How We Use Your Information

We use your personal information for various purposes, primarily to fulfill our contractual obligations and to enhance your experience with Arcadian Bakes:

• To Provide Services: Processing your orders for artisan bread, custom cakes, patisserie items, and catering, managing your workshop registrations, and facilitating cafe services.
• Customer Support: Responding to your inquiries, providing assistance, and managing feedback.
• Marketing and Communications: Sending you updates, newsletters, promotional offers, and information about new products or workshops that may interest you, based on your preferences. You can opt out at any time.
• Site Improvement: Analyzing usage patterns to improve our site functionality, user experience, and the range of products and services we offer.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, or governmental requests.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business (e.g., payment processors, delivery services), or servicing you, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, firewalls, and encryption technologies. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

In accordance with applicable data protection laws, including the GDPR (for EU/EEA users) and Singapore’s PDPA, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to such requests.

6. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.

7. Links to Other Websites

Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Changes to This Privacy Policy

Arcadian Bakes may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us: